Customer Support

Online Skincare Customers

Jan Marini Skin Research products are designed to be used under the supervision of a physician or licensed skin care professional.

If you have any questions regarding skin care concerns, appropriate products, product usage, or technologies, we recommend that you contact us prior to your purchase. Please email to schedule a phone consultation with our skincare analyst (available MON-FRI, 9AM - 5PM CST). You may also call 918-394-4247.

Product Guarantee

We warrant and guarantee product quality and will replace any defective item purchased through this site, provided the product has not expired and has been used as directed. 

Authorized Retailer?

Yes, we are legit. For over 9 years we have partnered with Jan Marini Skin Research as a licensed retailer to bring you the very best in skin care. We are proud to be the largest exclusive Jan Marini Skincare outlet in the Midwest USA. 

We are an exclusive partner with Kevin Murphy Hair Care and operate in compliance with their anti-diversion contract. 


We know from time to time you might not be happy with a product you’ve purchased from our store. Our customer services team is ready to help you if you wish to a return any items within 14 days of delivery provided it is unopened and in perfect condition. We will issue a refund within 30 days of purchase. We do not refund postage on unwanted items.  See our Return Policy for more info.

Are Our Products Paraben Free?

Jan Marini Skin Research is a pioneer in the skincare industry with innovative techniques that allow for minimal Paraben use - in fact some products are completely Paraben Free. Jan Marini maintains a commitment to set the standard high for the industry, which means many of the products are not just Paraben Free, but free of Gluten, Nickel, Lanolin, MCI/MI, and much more. Jan Marini has on staff nationally renown scientists, such as Dr. Subhash Saxena (responsible for developing Retin-A® among other Rx products) who are committed to safeguarding the health of customers and employing the use of natural ingredients to achieve clinically validated results.

* For a list of ingredients on each product, please refer to the manufacture’s website.